Terms of Business - Premium Rugs
Buying quality Rugs from Premium Rugs
Premium Rugs is a SilverFly Ltd Company. Company Registration Number 07422965. VAT Number: GB 175 8883 47
Making a purchase is easy with Premium Rugs. Just search our huge catalogue of quality rugs, click on any items that you wish to buy and put them into the shopping cart. After you have completed your selection of products, just simply click on "Checkout" and you will be asked for a few details that we need to process your order.
We accept a variety of payment methods via Shopify Payments including Visa, Visa Delta, Visa Electron, Mastercard, American Express and Solo cards. If you are shopping from outside of the UK, place your order like normal and your credit card company will convert the transaction to your own currency. We will not charge your card until the product(s) are ready for shipment.
Online Payment Security
We take your security very seriously so for your peace of mind all payments are processed using the highest level of security available. The page where you enter card information goes direct to the secure server - this means that we never have your card information but more importantly, your details are never stored on computer and there are no paper receipts. Your security is paramount.
Shipping and Handling
Our shopping cart will automatically calculate your transaction and the total cost displayed with breakdown of VAT (if applicable) and shipping.
As a business we are aware that delivery companies do not deliver your products for free, so we offer you the best shipping possible at the best price. We are always seeking the best price and courier to ensure your product is received in perfect condition and delivered as fast as possible. By shopping online you will save a significant amount of money and time by not using your own transport and not having to find the correct high street shop that sells the product you want.
We would normally expect you to receive your order within 2-5 working days, however from time to time we may experience problems outside our control which would delay your order. Please allow 5-10 days for delivery especially in Northern Ireland, Off the mainland UK and some Scottish regions. If you do have any concerns with time frames, please contact us on 0121 783 9729 to avoid disappointment. A surcharge of £30.00+VAT is added for Channel Islands.
The carrier we currently use will use their discretion and deliver the product(s) to a neighbour if you are unavailable to receive and sign for the delivery.
Please note that we are unable to ship to PO Box addresses.
Tax and VAT charges
On orders for delivery within the UK or the European Union (EEC), VAT is payable at the current rate of 20% and is included in the final purchase price. VAT is also payable on delivery charges, which is also calculated at the checkout. If you purchase any products that are VAT exempt, then our shopping cart will automatically make the necessary adjustments. Our VAT number is GB 175 8883 47.
Returning Unwanted Goods
Private Individuals: You can return any item within 7 days of receipt. You must return the Item in its original condition with all original packaging - for any reason. We will then credit your card for the full value of goods returned less our postal / delivery costs as originally charged. We cannot accept returns of any item where the product or the product original box is damaged.
Distant selling regulations state that consumers have 7 days in which to notify us of a decision to return your order or part order to us. For clarity, the 7 days are from the time & date of the signed delivery confirmation when accepting your order. The process for returning unwanted goods is as follows:
1. EMAIL US ON email@example.com (or website email address) stating your order number on the invoice attached, and what you are sending back to us. Without this we cannot process a refund.
2. ENSURE THAT THE GOODS ARE RECEIVED BACK TO US IN PERFECT CONDITION – Make sure you use plenty of wrapping (bubble wrap). We highly recommend that you use a ‘signed for’ service to reduce the chance of the parcel being lost. WE CANNOT REFUND ON DAMAGED OR LOST ITEMS being sent back to us.
3. PRODUCT BOXES – We understand that boxes need to be opened to inspect the products, however if you do return the items to us, we need to resell them. WE CANNOT REFUND ON SERIOUSLY DAMAGED product boxes that prevent us from reselling the item. Please ensure that you DO NOT WRITE ON ITEM BOXES and DO NOT USE EXCESSIVE TAPE such as duct tape or heavy duty sealing tape.
4. You are RESPONSIBLE FOR DELIVERY CHARGES BACK TO US.
5. Once we have received your order back, we will check the item(s) for damage. On the very rare occasion that we are unable to refund you for the item, we will immediately let you know. We do have 30 days to refund your money in full (minus our delivery charge to you if applicable), however we normally process refunds within 5 working days.
BUSINESS CUSTOMERS – WE DO NOT ACCEPT ANY UNWANTED PRODUCTS BACK. To clarify any products purchased on a business debit or credit card or purchased using a business name is deemed as a business transaction and we are unable to receive any items back that are unwanted or left over from a job.
To ensure we can process your return, please enclose a note with your order number. Without this information we will unfortunately not be able to process your return.
If you do need to return any item, our returns address is:
Silverfly Ltd ta Premium Rugs
3 Bannerley Road
For International Returns outside of the EEC (European Union) a Custom's Declaration stating that the goods are being returned, either for replacement or refund, must be included with the Shipment. Unfortunately without this we are unable to process the return.
Check your products once you have received the order. In the unlikely event that your product(s) arrive damaged, please notify us immediately if damage is discovered, so that we can ensure a claim is submitted without delay (many carriers have very tight deadlines). You have 2 days (48 Hours) from receiving the order to inform us of any damage that has occurred.
Under no circumstances should your return goods which have been damaged in transit to us before emailing us, as in most cases this will invalidate any claim we have against the carriers who caused the damage.
If an item appears satisfactory, but proves to be faulty after being used - please advise us as soon as possible in order that we can get instructions from the manufacturer on how to make a claim on the manufacturer's warranty. In the unlikely event that your product has developed a fault within 30 days of the date of order we will pick the item up from you and check the item(s) for the fault reported. If the fault is recognised, we will ensure the item is repaired or replaced and pay for the return delivery. In the event that we are unable to replace the item within 14 days of receiving the item(s) back we will offer a full refund. If we find that the fault is not due to a manufacturing fault then the item will be offered back to you at your cost and no refund or replacement will be made. All products come with a full warranty of at least 12 months (normally 2 years). This is the warranty guarantee from the manufacturer.Warranty / Guarantee
This is a contract between yourselves and the manufacturer. In the event of your product developing a fault due to the manufacturing process, then it will be covered by a guarantee of at least 12 months (normally 2 years). We are happy to contact the manufacturer on your behalf but not obliged to.
If you need to reach us, please email us on firstname.lastname@example.org
None of the above affects your statutory rights.
We are constantly adding products - If there is something that you require that is not listed on our Premium Rugs shopping platform then please advise us. We will get back to you but please allow a little time as these enquiries are dealt with personally.